FAQ - Frequently Asked Questions

How long does delivery take?

The delivery time depends on the delivery address and may vary. Typically, the delivery time is between 10 - 19 days. However, there may be occasional variations.

To ensure you always know the current status of your delivery, we will send you a tracking number after the shipment, provided the carrier offers one. You can view and track the delivery anytime in your account under Menu > Tracking. We strive to process and deliver your order as quickly as possible.

What are the shipping costs?

We want to provide you with a unique shopping experience and therefore, we do not charge any additional costs for the delivery of your order.
We understand that shipping costs can be an important factor when choosing an online shop, and we want to ensure our customers have no unexpected expenses.

Our customers have the freedom to place their orders without worrying about shipping costs. We work with reliable logistics partners to ensure your order arrives safely and promptly.

How can I make a payment?

We offer our customers a variety of secure and convenient payment methods to ensure a smooth shopping experience.
Available payment methods include:
Maestro, Visa, Apple Pay, Google Pay, Sofort, Amex, and Klarna in Germany.

We understand that our customers have different preferences when it comes to choosing a payment method, and therefore, we continuously work to expand our range of payment options.
We strive to provide our customers with the greatest possible flexibility in choosing their preferred payment method.

What is the return or exchange policy?

We offer our customers a 14-day return policy from the receipt of the goods, without stating any reasons. If you are not satisfied with your purchase or change your mind, you can return the goods within 14 days of receipt and receive a refund.

If the goods are defective or faulty, we offer our customers a 30-day return or exchange policy. In exceptional cases, we may also offer longer return or exchange periods. In this case, we recommend contacting our customer support for more information.

You can initiate the return via our Returns Portal or send us an email at service@callipson.com to receive further return instructions. We recommend using the original packaging to ensure the goods are not damaged during transit.

We will refund you the money within a maximum of 7 days after receiving the returned goods, using the original payment method.
We strive to make the return and exchange process as easy and straightforward as possible to ensure our customers are satisfied with their purchase.

Is there a minimum order value?

No, there is no minimum order value in our online shop.
You are welcome to place an order at any time, regardless of the value of the products.

Are the products new or used?

All products in our online shop are brand new and unused.
We only sell new goods and guarantee that all our products are in perfect condition. We want to ensure our customers receive only the best products and have a great shopping experience.

Is the product in stock?

All products offered on our website are generally in stock. We regularly update our inventory to provide our customers with accurate product availability.

However, if a product is sold out or not in stock, it will not be available for purchase. Ensuring a seamless shopping experience for our customers is important to us, so all products can only be ordered if availability is given.

How can I track my order status?

If you want to check the status of your order, you can easily do so on our tracking page.
You can find this page in the menu under "Tracking".
There, you can track the exact status of your order using the tracking number sent to you via email. This way, you can stay informed about the progress of your order and ensure a smooth delivery.

Are there any discounts or special offers?

Yes, in our online shop, we regularly offer discounts and special offers to our customers.
Especially during Black Friday and other similar periods, we provide exclusive discounts and promotions.
As a newsletter subscriber, you can also benefit from exclusive discounts and special offers available only to our subscribers. We recommend subscribing to our newsletter to stay updated on our current offers and discounts.

How secure are my payment details on the website?

Our website uses SSL encryption to ensure the security of your payment details.
This means that all information you enter on our website is encrypted and protected from unauthorized access.

Furthermore, your payment data is not stored on our website but is directly forwarded to our payment service provider, who has also taken security measures to protect your data.
We attach great importance to the security and confidentiality of your data and do everything to make your purchases on our website as secure as possible.